Terms & Conditions

 

Settlement of accounts

 

Our terms of business for settlement of accounts are strictly 7 days from the date of the invoice.


Offshore Visa Services operates on a fee for service basis. This means that our invoices cover work done on various visa application services. Offshore Visa Services does not operate on a fee for result basis. In addition, the application process requires that Offshore Visa Services pays upfront for the various applications and other processing fees associated.


Our invoices include agreed professional fees and disbursements due to Offshore Visa Services listed on our invoice. The recipients entity is responsible for the collection of any contribution it has agreed with any other party


As you can appreciate Offshore Visa Services makes payment on behalf of our clients at time of lodgment of applications at the various Embassies and High Commissions in Australia.

 

Should you have any problems with settlement of the account please contact Megan Groves to organise a payment method that suits your situation.

 

Delivery of documents

 

Please note from time to time, Offshore Visa Services will utilize couriers to make delivery of your passport and documents. This is most common for interstate applications. We cannot be held responsible for any unexpected transport or courier delays beyond our control.

 

Terms of Business


In undertaking to work for you we will indicate a time by which we need to have the documentation we have requested from you. That information must be complete and available to us before the visa application can be lodged.


We cannot accept any responsibility for delays or visa refusal if your documentation is not complete or provided to us by the time we have indicated.


We can also not be held responsibly should you not disclose correct and complete information which is submitted to diplomatic representation, and applications are refused on grounds of good character.


Our recommendation is that you provide the information we request well ahead of the deadline we give you to avoid unexpected and last minute delays.